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Subscription plans

What does the Standard Package include
What does the Premium Package include
What are the differences between the Starter and Premium packages
What is the subscription incentive for new providers on Trova
Are there any costs to set up my platform
What happens when I select a payment plan
Will I be charged automatically for my subscription
How long does it take to activate my subscription
Can I switch between subscription plans on Trova
Is there a cancellation fee or minimum contract
Can I cancel or modify my subscription at any time
What if I have further questions or need assistance with selecting my subscription plan
How can I schedule a demo with Trova

Registration steps

What email address should I use when registering for a Trova account
What are the password requirements for registering on Trova

Business Profile Information

What is the full legal business name
What should I provide for the Country field
What if I don’t have a physical address for my business
Is the provided address visible to clients
Is a PO box recognized as a practice address for my Trova account
Can I use my billing address as my practice address on Trova for in-person appointments
How do I choose the correct Time Zone for my business
Can I change these details after registration

Public Profile Information

What should I enter in the Display Name field
How do I select the Language(s) for my profile
What should I enter in the Qualifications and Titles field
How do I approach the Bio section of my profile
How can I ensure that my profile information stands out to potential clients
Is there a recommended length for the Bio section
What is the purpose of the Preferred Currency field
Can I change these details after registration
How often should I review and update my profile information

Set Up Your Primary Service

What is the Client Type field
What should I enter for the Service Name
What should I put in the Description of Service
What is the format for entering the service duration
How should I enter the price for the service
Can I offer different prices for the same service based on client type
What if I want to offer a free or complimentary service
Can I edit or update the service details later
Can I offer multiple services under my account

Set Up Your Branding

What is Branding
What is the purpose of the brand logo
How do I add my brand logo during account set up
What are the requirements for uploading a brand logo
Can I skip uploading the brand logo and do it later
What if I don’t have a brand logo or image

Enable Client Payments

Why do I need to set up Paystack on Trova
Is signing up for Paystack worth the effort
Can Paystack really take me out of the billing department role

Connecting to Paystack

Is there a step by step guide to help with setting up Paystack
What information do I need to complete my Paystack account setup
Do I need to upload any documents to Paystack
What are Account Keys, and why do I need them
Other than entering Paystack keys on the Trova website, do I need to configure anything on the Paystack website from Trova
What happens if I run into problems with Paystack
What happens if I don’t finish all my steps
What if I need to change information on Paystack
What is the login page for Paystack

My Dashboard

Understanding the Dashboard Section

How does the schedule section on Trova’s dashboard work
How do I view a different week on the calendar
Can I schedule appointments directly from the dashboard
How do I access detailed information about a specific appointment from the dashboard
What actions can I take for an appointment from the dashboard
What information is displayed for each appointment on the dashboard
How do I schedule an appointment on the dashboard for a new user
How do I schedule an appointment on the dashboard for an existing user
What do the different colors on the calendar represent
Can I change the color of my service
What does gray mean on the calendar
How can I use the Edit Availability feature to customize my working hours
Why can’t I see all hours on my dashboard
How do I book appointments on my dashboard
Can I schedule appointments outside of my regular business hours on the dashboard
What time intervals can I book on my dashboard

Finish setting up your account

Why is it important to complete the setup of my Trova account
How do I add clients to Trova
What client information do I need to provide when adding a client
How do I schedule my first appointment on Trova
What does Customize Your Invoice mean
How do I change or edit my HCPSA and Treating Practice numbers on Trova invoices
Where do I put in my Paystack keys
Where do I find my Paystack keys
Other than entering Paystack keys on the Trova website, do I need to configure anything on the Paystack website from Trova
What happens if I don’t enter my Paystack keys in Trova

Scheduling & Calendar

Understanding the Calendar

How can I view the calendar on the platform
How do I view a different day/week/month on the calendar
What do the different colors on the calendar represent
Can I change the color of my service
What does gray mean on the calendar
How can I use the Edit Availability feature to customize my working hours
How can I access more details about an appointment on the calendar
What information is available in the View More Details section
Can I make changes to appointments directly from the calendar screen

Scheduling an appointment in the calendar section

How do I schedule an appointment for a new client in the calendar section
How do I schedule appointments for my existing clients on Trova
What client information is required when scheduling an appointment for a new client
How do I select the service for the appointment
How do I choose a date and time for the appointment
What happens after I click Schedule appointment
Will the client be notified once an appointment is booked
Are there multiple locations on the platform where I can schedule an appointment
How do I reschedule an appointment
When I reschedule an appointment is the client notified
How do I cancel an appointment
How do I book appointments on my calendar
Can I schedule appointments outside of my regular business hours on the calendar
What time intervals can I book on my dashboard

Setting work hours

How can I use the Edit Availability feature to customize my working hours
What are the default working hours set to
Can I add more working hours to my day
What if I want to cancel one of my set times during working hours, can I do that
How do I edit/change my working hours

Setting unavailability

How can I schedule unavailable time on my calendar
How does unavailability show up on my calendar
How do I remove unavailable times that I had set

Manage Clients

Understanding the Clients section

How do I access the client section on Trova
What is the significance of the status (active or archived) in the client section
How can I filter and view clients in the client section
What happens when I archive a client

Adding clients

How do I add new clients in Trova
What client information do I need to provide when adding a client
Can you add clients anywhere else in the platform

Client Profile

How do I view a client’s profile and what information can I see
How can I quickly navigate to a client’s profile
Is the client number assigned by me
Can I edit and add more information to a client’s profile
How do I schedule an appointment in the client profile
What client information do I need to provide when adding a client
Can I start a virtual appointment from a client’s profile
What does upcoming and historical mean on the client profile page under appointments
How do I add a note to my client
Can I edit a note after marking it as complete

My Services

Understanding the Services section

What information does the main screen in the Services section display
What do the icons in the Manage My Services section represent
Can I add different types of services
Can I offer multiple services under my account
How do I edit a service on Trova
What does duplicating a service on Trova mean
How can I deactivate a service on Trova
How can I activate a previously deactivated service on Trova

Adding a new service

How to add a new service
What information do I need to provide when adding a service
Is there a recommended length for the service description
What do the color choices at the bottom of Add New Service mean
What is the purpose of adding a service to the system

Virtual and In-person Services

What is the difference between ‘In Person’ and ‘Online’ service types

Restricting session times

What does Restrict Session Times mean in the service details
Can I edit the Restrict Session Times for a service later on

Appointment Management

Understanding the Appointments section

What can I do in the Appointmens section of the platform

Upcoming Appointments

Can you explain the Upcoming tab and what it displays
How do I view details for an upcoming appointment
How do I start a video call from the Upcoming appointments section
How do I reschedule an upcoming appointment
How do I mark a session as missed for an appointment

Appointment Requests

What is the Requests tab, and who does it apply to
How do I accept or reject a client’s appointment request
What happens after a client submits an appointment request
Do all appointments booked through the custom URL require provider approval

Open Appointments

What does the Open tab represent in the Appointments section
What happens when I click on the View Details button in the Open tab

Missed Appointments

Can you explain the purpose of the Missed tab and what qualifies as a missed appointment
How do I reschedule a missed appointment

Cancelled Appointments

What does the Canceled tab mean
What kinds of appointments are listed in the Canceled tab, and how are they categorized
How do I reschedule a canceled appointment

Completed Appointments

Tell me more about the Completed tab and its filtering capabilities
How does the appointment move to completed

Scheduling client appointments

How do I schedule an appointment for a new client in the appointments section
How do I schedule appointments for my existing clients in the appointments section
What client information is required when scheduling an appointment for a new client
How do I select the service for the appointment
How do I choose a date and time for the appointment
What happens after I click Schedule appointment
Will the client be notified once an appointment is booked
How do I book an appointment for myself as a client
How do I book an appointment for someone else as a client
How does a client cancel or reschedule an appointment they made
What information does a client see when booking on my self-booking page
How does the appointment booking process work for a client
Can I schedule appointments that already took place for invoicing purposes
Can I backdate an appointment for invoice purposes

Marking a session complete

How do I mark a session as complete for an appointment
What happens when I mark a session as complete
What happens if I don’t want to create a note on the platform
What if I want to upload a note to the note section
How does the discount work
How do cash payments work

Appointment reminders

When should patients expect to receive appointment reminders
What information will clients see in appointment reminders
How does a client pay for a session after it’s marked complete
What happens if the client doesn’t pay the invoice immediately

Virtual Appointments

Preparing for my virtual appointment

How do I prepare for a virtual call as a provider on Trova
What devices are compatible for clients to use during a virtual session
What devices are available for a provider to make a call to a client on Trova

What does the client see

How does the client prepare for a virtual session on Trova
What happens at the scheduled session time for a client
What happens at the end of the session for a client

Starting my virtual session

Can I start a virtual session from a client’s profile
How do I start a video call from the Upcoming appointments section
What if I am late to a session
What if a client is late
Is there a meeting link I can share with my client/patient

How do I add notes during my virtual session

How can I add a note during a virtual call as a provider
Where can I find my notes
What does the status in notes mean
What happens if I don’t want to create a note on the platform
What if I want to upload a note to the note section

What do I do at the end of my virtual session

How do I end a virtual session
How does the appointment move to completed
How do I mark a session as complete for an appointment
What happens when I mark a session as complete
What happens if I don’t want to create a note on the platform
What if I want to upload a note to the note section
How does the discount work
How do cash payments work

Why is my video not working

What should I do if my camera is not working during a virtual session
What if the camera doesn’t work during a video call on a mobile device
What if the camera doesn’t work during a video call on a desktop or computer
What should I do if my video is lagging or running slow during a call as a provider
What should I do if the video is not working during a virtual call due to a possible Wi-Fi issue
What should I do if I don’t see the client pop up during a virtual call, but they claim to be present

Why is my sound not working

What should I do if my sound is not working during a virtual session
What if the sound doesn’t work during a video call on a mobile device
What if the sound doesn’t work during a video call on a desktop or computer
How can I use headphones, such as AirPods, as a provider during a virtual call

How do I screenshare

Is screenshare available for virtual sessions on Trova
How do I activate screenshare during a virtual call
How do I stop screensharing

Billing & Invoicing

Understanding the Billing section

How does the billing section work in Trova
What do the different status labels in the billing section mean
What menu options are available for each invoice in the billing section

Invoices

What happens when I click the Share Invoice option from the menu in the billing section
What is shown on an invoice
When is an invoice created
What happens if the client doesn’t pay the invoice immediately
Can I manually send an invoice
What does Manage Invoice mean
How do I change or edit my HCPSA and Treating Practice numbers on Trova invoices
Why aren’t my invoices downloading
Can the system automatically send invoices to medical aid or insurance
Can I schedule appointments that already took place for invoicing purposes
Can I backdate an appointment for invoice purposes

Payments

How does a client pay
How do I get paid
Where do I view client payments
What if the client does not pay when the invoice is sent
Is there a fee charged for payments

Refunds

How do I refund a client
Where can I see the refunded amount
What does the client get when I issue a refund

Emails

When should patients expect to receive appointment reminders
What information will clients see in appointment reminders
What happens if the client doesn’t pay the invoice immediately

Customizing my Invoice

What does Manage Invoice mean
How do I change or edit my HCPSA and Treating Practice numbers on Trova invoices
What is shown on an invoice

What does the client see

What information is included in the email when the invoice is sent to the client
What links are available in the email sent to the client
What happens when the client clicks on the payment link
What payment options are available to the client through Paystack
What confirmation does the client receive after making a successful payment
What information will clients see in appointment reminders

Paystack Integration

Connecting Paystack to Trova

Where do I put in my Paystack keys
Where do I find my Paystack keys
Other than entering Paystack keys on the Trova website, do I need to configure anything on the Paystack website from Trova
What happens if I don’t enter my Paystack keys in Trova

Who is Paystack

What is Paystack, and why should I use it with my Trova account
How do I get paid from Paystack
Is there a fee charged for payments
How reliable is Paystack for online payments in South Africa
Is Paystack secure for processing payments
Can I accept international payments through Paystack with my Trova account
How can I get support if I encounter issues while using Paystack with Trova
How secure is the handling of card information when using Paystack with Trova
What measures does Paystack have in place for fraud prevention
Can merchants using Paystack prevent fraudulent customers
How does Paystack stay up-to-date with evolving fraud patterns and prevention techniques

Appointment Notes

Understanding the notes section

What is the purpose of the Notes section in the platform
What details are visible in the Notes section
What actions can I perform using the menu options in the Notes section
Can I create a new note directly from the Notes section
What does the status in notes mean
What does Mark Note Complete mean in the platform

Creating Notes

How do I create a new note for a client
How do I add a note to my client in the client profile
What formatting options are available for notes
Can I link items to the note, such as URLs
How do I hyperlink a URL in a note, I’m not familiar with the process
How do I save a note to a client’s record
What does Save for Later do in the notes section
Can I edit a note after marking it as complete

Marking note complete

What happens if I don’t want to create a note on the platform
What if I want to upload a note to the note section

Addendums

How do I add an addendum to a note
Can I attach documents to a note
Is there a limit on how many addendums I can attach to a note

How do I add notes during my virtual session

How can I add a note during a virtual call as a provider
Why do I need to save note for later or mark note complete at the end of the video call
Where can I find my notes
Where are the notes saved once created

Profile Settings

My Profile

Where to find my profile settings
What information is in My Profile
What is in the Business Information section
How do I set up my custom URL for clients to book from
How do I add an image to my account on the platform
Where will my personal image be seen

Subscription Details

What does the Subscription tab in My Profile display
Can I cancel my subscription from the Subscription tab
How often am I billed for my subscription
Can I change the card on file for my subscription
Is there a cancellation fee or minimum contract
Can I cancel or modify my subscription at any time

Payment Settings

What is the Secret Key and Public Key, and why do I need them
Where can I find the Paystack keys needed for Trova integration
Other than entering Paystack keys on the Trova website, do I need to configure anything on the Paystack website from Trova
Is it necessary to input the webhook URL into Paystack
What happens if I don’t enter my Paystack keys in Trova
How do I enable payments on Trova using Paystack
How do I disconnect Paystack from Trova

Who is Trova

Who does Trova service

What types of private practices does Trova serve in the healthcare sector
How does Trova assist group practices in the healthcare sector
What role does Trova play in government healthcare systems
Why is Trova currently available only in South Africa, Nigeria, and Kenya
How can I bring Trova to my country
Is Trova planning to expand to other countries

Trova’s mission

What is Trova’s mission
How does Trova plan to achieve its mission
What is Trova’s vision for the future
How does Trova contribute to global mental health access
Why is Trova passionate about improving global access to care
How does Trova work with providers and individuals seeking care
What does Equality mean for Trova
How does Trova prioritize customer satisfaction
What does Earnestness mean in Trova’s values
How does Trova foster trust within the team
What does Daily Empathy entail at Trova

Meet The Team

Who is the CEO and Founder of Trova Health
Who is the Chief Technology Officer at Trova Health
Who is the Director of Clinical Product and Partnerships at Trova Health

Security & Compliance

Where can I find Trova’s Privacy Policy
How do I know my personal information is secure with Trova
Do I need to agree to any terms when signing up
Can I proceed without agreeing to the Terms and Conditions and Privacy Policy

Where can I find Trova’s Terms of Service
Do I need to agree to any terms when signing up
Can I proceed without agreeing to the Terms and Conditions and Privacy Policy

HIPAA Compliance

Trova Features

Simplified Billing and Invoicing

How does simplified billing work in Trova Health
What benefits does simplified billing offer
Can I manage different currencies in simplified billing
How does simplified billing help in managing refunds or discounts
Do I still need to follow up with clients for payment with simplified billing
Do I need to integrate Paystack with Trova to access simplified billing
Why is Paystack integration necessary for simplified billing
What are the benefits of integrating Paystack for billing
Can I use simplified billing without integrating Paystack

Security and Global Compliance

How is user data protected on Trova Health
What security measures are in place for user authentication
Are there additional security features to safeguard user information
How does Trova Health ensure compliance with global regulations
Is my data secure when accessing Trova Health

All-in-one Dashboard

What can I manage from the Trova Health All-in-One Dashboard
How does the dashboard help with scheduling
Can I access all practice-related information from the dashboard
How does the dashboard contribute to efficiency in practice management

Streamlined Notes

What are Streamlined E-Notes in Trova Health
How do Streamlined E-Notes contribute to efficiency
Can I access historical notes connected to a client’s profile
Is it possible to add addendums to electronic notes
How does the elimination of paper benefit practitioners

Integration

Can Trova integrate with other systems or platforms

Troubleshooting

Password

I forgot my password, how do I recover it
What are the password requirements for Trova
What should I do if I didn’t receive the verification code
What should I do if I encounter an error while using the verification code to reset my password
Can I use the same verification code for multiple password reset attempts
What should I do if I no longer have access to the email used during registration
Can I recover my account on my own without the original email access
Is account recovery possible if I’m part of an organization that canceled my account
Can I get technical support if I encounter difficulties during the password recovery process

Video calls

What should I do if my camera is not working during a virtual session
What if the camera doesn’t work during a video call on a mobile device
What if the camera doesn’t work during a video call on a desktop or computer
What should I do if my video is lagging or running slow during a call as a provider
What should I do if the video is not working during a virtual call due to a possible Wi-Fi issue
What should I do if I don’t see the client pop up during a virtual call, but they claim to be present
What should I do if my sound is not working during a virtual session
What if the sound doesn’t work during a video call on a mobile device
What if the sound doesn’t work during a video call on a desktop or computer
How can I use headphones, such as AirPods, as a provider during a virtual call

Emails

I haven’t received the email with the appointment link, what should I do
I unsubscribed from emails, how can I subscribe again
I can’t find the email in my inbox, what should I do
Why aren’t my invoices downloading

Payment Issues

I’m not getting paid through Paystack, what should I do
Why aren’t my invoices downloading
I can’t open my payment link in the Trova Billing to pay on Paystack

Misc Errors

How do I change Dark mode on Safari
How do I change Dark Mode on Chrome

Platform Errors

Why won’t my service save
My Client won’t save
I don’t see any help for an error I am receiving

Topics

Get Started

Unlock the power of our platform.

Scheduling & Calendar

Schedule with real-time calendar access.

Manage Clients

Simplify practice management with centralized client information.

My Services

Manage offered services all in one place.

Appointment Management

Manage appointments with automated booking and reminders.

Billing & Invoicing

Automate invoices, payments, and refunds efficiently.

Trova the Company

Discover Trova, enhance your practice.

Security & Compliance

Explore our robust practice security measures.

Trova Features

Explore Trova’s powerful practice management tools.

Get Started

Ready to get started with Trova Learn the essential steps to sign up and unlock the power of our platform.

Our Get Started section is designed to guide you through the essential steps of signing up with Trova. By following our user-friendly instructions, you’ll seamlessly unlock the full power and potential of our platform. Whether you’re a seasoned practitioner or just starting out, Trova is here to support and enhance your healthcare practice. Let’s begin this transformative journey together and harness the capabilities that Trova has to offer!

Relevant Articles

What does the Premium Package include
Is there a step by step guide to help with setting up Paystack
Where can I find the Paystack keys needed for Trova integration
Do I need to configure anything on the Paystack website besides entering keys on the Trova website
Is signing up for Paystack worth the effort
What is the login page for Paystack

Scheduling & Calendar

Explore Effortless Calendar & Scheduling in Trova! Manage work hours, set availability, and schedule appointments with real-time calendar access.

In our Scheduling & Calendar section, you’ll discover the simplicity of managing your work hours, setting availability, and scheduling appointments seamlessly. Utilize the real-time calendar access to stay organized and enhance your practice efficiency. Trova empowers you to take control of your schedule, providing the tools you need for successful calendar and scheduling management. Let’s explore the effortless side of practice organization together!

Relevant Articles

How do I schedule an appointment for a new client in the calendar section
How do I schedule appointments for my existing clients in the calendar section
Can I make changes to appointments directly from the calendar screen
What are the default working hours set to
How do I edit/change my working hours

Manage Clients

Master Client Management with Trova! Centralize all your client information, helping to simplify your practice management.

Step into the Manage Clients realm on Trova! Here, you can effortlessly master client management by centralizing all essential information. This unified approach simplifies your practice management, offering a seamless way to oversee and organize client details. Trova is designed to empower you in providing top-notch care to your clients while streamlining your overall practice. Let’s explore the Manage Clients section and enhance your client management experience!

Relevant Articles

How do I add new clients in Trova
Can you add clients anywhere else in the platform
How can I quickly navigate to a client’s profile
Are there multiple locations on the platform where I can schedule an appointment
How do I reschedule an appointment

My Services

Showcase Your Services: Conveniently manage and review all your offered services in one place.

Welcome to My Services on Trova! This is your platform to showcase and manage all your offered services effortlessly. Conveniently review, update, and organize your services in one centralized location. Trova is here to simplify the way you present and manage your offerings, ensuring a seamless experience for both you and your clients. Let’s step into the My Services section and elevate how you showcase your professional offerings!

Relevant Articles

How to add a new service
What does Restrict Session Times mean in the service details
How do I edit a service on Trova
What do the icons in the Manage My Services section represent

Appointment Management

Efficient Appointment Management: Seamlessly oversee all your appointments in one place, complete with automated booking emails and client reminders.

Welcome to Appointment Management on Trova! Experience efficient appointment management where you can seamlessly oversee all your appointments in one central hub. Benefit from automated booking emails and client reminders, simplifying the scheduling process. Trova is designed to enhance your practice efficiency, providing a streamlined approach to managing appointments effortlessly. Let’s explore the Appointment Management section and optimize how you oversee your appointments!

Relevant Articles

How do I schedule an appointment for a new client in the appointments section
How do I schedule appointments for my existing clients in the appointments section
How do I start a video call from the Upcoming appointments section
What should I do if the video is not working during a virtual call due to a possible Wi-Fi issue
What if the sound doesn’t work during a video call on a mobile device
What if the sound doesn’t work during a video call on a desktop or computer
What happens when I mark a session as complete

Billing & Invoicing

Simplified Billing: Automate invoices and payment links sent to clients post-session. Manage invoices, payments, and refunds all in one place.

Welcome to Billing & Invoicing on Trova! Experience simplified billing as we automate invoices and send payment links to clients post-session. Conveniently manage invoices, payments, and refunds all in one place. Trova is designed to streamline your financial processes, offering an efficient solution for billing and invoicing. Let’s explore the Billing & Invoicing section and optimize the way you handle your practice finances!

Relevant Articles

How does a client pay
How do I get paid
What happens if the client doesn’t pay the invoice immediately
Why aren’t my invoices downloading
Is there a step by step guide to help with setting up Paystack

Trova the Company

Discover Trova: Learn more about who we are and how we can enhance your practice.

Welcome to the insightful world of Trova the Company! Embark on a journey to discover the essence of Trova—uncover the core values, mission, and the dedicated team behind our platform. In Discover Trova, we invite you to delve deeper into understanding how our company strives to enhance your practice. Explore the intricacies of Trova’s commitment to innovation, efficiency, and providing unparalleled support to healthcare professionals. Join us on this exploration to unlock the full potential of what Trova, as a company, can offer to transform and elevate your healthcare practice experience.

Relevant Articles

How can I bring Trova to my country
Is Trova planning to expand to other countries
What types of private practices does Trova serve in the healthcare sector
How does Trova assist group practices in the healthcare sector
What role does Trova play in government healthcare systems

Security & Compliance

Trova: Your Trusted Partner for Security and Compliance. Explore how we safeguard your practice and ensure compliance with our robust security measures.

Welcome to Security & Compliance on Trova! We take pride in being your trusted partner for security and compliance. Dive into the details to explore how Trova safeguards your practice, ensuring robust security measures and full compliance. Join us on this journey to understand the commitment we have towards providing a secure and compliant environment for your healthcare practice.

Relevant Articles

Where can I find Trova’s Privacy Policy
How do I know my personal information is secure with Trova
Where can I find Trova’s Terms of Service
Do I need to agree to any terms when signing up

Trova Features

Unveiling Trova Features: Explore the powerful tools and capabilities that Trova offers for streamlined practice management.

Step into the world of Trova Features! Join us in unveiling the powerful tools and capabilities that Trova offers for a seamlessly streamlined practice management experience. Discover the array of features designed to enhance efficiency and optimize every aspect of your healthcare practice. Let’s explore Trova Features and unlock the potential that will revolutionize the way you manage your practice.

Relevant Articles

Why is Paystack integration necessary for simplified billing
Can I use simplified billing without integrating Paystack
How does the dashboard help with scheduling
What are Streamlined E-Notes in Trova Health