If you encounter an error and cannot find a solution in the provided FAQs, follow these steps:
- Email Support: Reach out to Trova’s support team at support@trova.health. In your email, provide detailed information about the error, including:
- Your name
- Whether you are a provider, if not who your provider is
- A description of the error
- The location (where the error occurred)
- If possible, attach screenshots of the error
- Be Detailed: The more information you can provide, the better. Specify any error messages, unusual behavior, or steps leading to the error. This will help the support team understand and address the issue more effectively.
- Wait for Response: After sending the email, wait for a response from Trova’s support team. They will guide you through the troubleshooting process or provide a solution based on the information you’ve provided.
- Check Spam Folder: Keep an eye on your email inbox, including the spam folder, for any responses from Trova’s support team.